Common questions from employers and candidates
These answers cover the most common questions about account setup, requests, evidence, payments, progress tracking, and support.
Do candidates always receive emails?
Candidates receive notifications only for meaningful milestones such as invitations, payment outcomes, evidence submission, progress updates, and completion. The goal is useful communication, not message volume.
Can employers choose which checks to run?
Yes. Employers can create workflows using configured templates or selected items that match the role and business purpose, subject to plan and provider availability.
Who pays for a verification?
That depends on the workflow. Veri5me supports employer-paid requests, candidate-paid self checks, and other billing arrangements configured at the organisation level.
Can candidates track progress?
Yes. Candidate-facing workflows are designed to show status, required actions, and milestone updates so individuals are not left guessing what comes next.
What happens if information is wrong or disputed?
Candidates can request correction or dispute review. Depending on the workflow, that may pause release or preserve records for further review until the matter is resolved.
Does Veri5me support integrations?
The platform can support API-led and webhook-driven workflows for organisations that need verification connected to internal systems or onboarding tools.
Are regulated checks always available?
No. Some workflows depend on approved providers, customer eligibility, and legal or operational conditions before they can be enabled in production.
Can the platform be branded for an organisation?
Organisation branding, template configuration, notifications, and certain workflow rules can be managed through the employer and admin surfaces depending on the deployment setup.
Need a more specific answer?
If your question is about a live request, a billing issue, or a candidate workflow, contact the team and include the relevant request details so we can help faster.