Live support when timing matters
Some issues are easier to resolve in real time: urgent access problems, payment blockers, or a workflow that needs immediate clarification before it can move forward.
When live support is useful
Live support works best for issues that need quick clarification rather than a long evidence review. Examples include trouble accessing an invitation, confusion about the next action, or a payment step that fails unexpectedly.
For disputes, privacy requests, or report accuracy concerns, a tracked support or portal workflow is still the better path because those issues usually require documented review.
Candidate blockers
Access issues, evidence-upload confusion, or uncertainty about which step comes next in the candidate workflow.
Employer blockers
Questions about launching a request, understanding a status, or deciding whether to pause and review an item before proceeding.
Payment friction
Checkout issues, incomplete payment attempts, or confusion about whether a workflow has actually moved into an active state.
Operational triage
If a problem needs a different channel, live support can help route it quickly to the right team or workflow.
What live support is not for
- Formal disputes or correction requests that need evidence review.
- Requests for legal, immigration, or employment advice.
- Sensitive matters that should remain inside the authenticated candidate or employer workflow.
Need help right now?
Use our contact page for immediate support routing, or use the candidate and employer portals if the issue is tied to a specific request.