Prepare for a smoother identity verification
A few small preparation steps can make identity verification faster: have your documents ready, use good lighting, and check that the information you enter matches the evidence you upload.
Before you begin
Use a device with a stable connection and a camera capable of taking clear images of your documents.
Make sure your name, date of birth, and other personal details are entered exactly as they appear on the evidence you are asked to provide.
Have documents ready
Prepare the specific identity documents requested by the workflow rather than trying to improvise at the point of submission.
Use readable images
Avoid glare, blur, cropped edges, and low light. Clear, complete images reduce manual review and repeat upload requests.
Match your details
The information you type into the workflow should match the identity evidence you submit so the review can progress cleanly.
Watch for updates
You may receive notifications if additional evidence is needed, if a payment step is required, or when the identity item is complete.
Common reasons for delay
- Images that are too dark, blurry, or incomplete.
- Personal details that do not align with the evidence provided.
- Missing required pages or document sides.
- A workflow that needs manual review before the result can be finalised.
If something does not look right
If your verification status appears wrong, a document was rejected unexpectedly, or you need to correct information, use the candidate support and dispute pathways linked to your account.
Need help with your candidate workflow?
Use candidate support if you are unsure what document to provide, need to correct details, or think your workflow is stuck.