Guidance for every side of the workflow
The help centre brings together role-specific guidance so employers, candidates, admins, and developers know what to do at each stage of the verification journey.
How to use this area
Start with the audience that best matches your role. Employers usually need workflow and billing guidance, candidates need evidence and status support, and technical teams need integration details.
If your question is about a specific request, include the relevant request reference when contacting support so the team can respond with context.
Employer help
Setting up templates, launching requests, choosing checks, reviewing status, managing billing, and releasing or acting on results.
Candidate help
Preparing documents, paying for self-checks, tracking progress, handling re-uploads, and raising corrections or disputes.
Admin help
Managing organisation settings, templates, API keys, notification templates, and operational controls across the platform.
Developer help
Understanding API connectivity, environment configuration, webhook handling, and safe operational patterns for integrations.
Fastest path to resolution
- Use the candidate portal for candidate-specific actions such as document submission, status review, and dispute workflows.
- Use the employer portal for request-level operational actions and billing visibility.
- Use contact support for cross-cutting issues such as payments, integration questions, or requests that are blocked in an unexpected state.
Still need help?
Our support team can help with candidate workflow issues, employer onboarding questions, and technical or operational problems.